Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Privacy Policy
At Dr.Brightwell Healthcare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and services.
Privacy Policy
Last Updated: June 2026
Introduction
Dr.Brightwell (“we,” “our,” or “us”), operated by Brightcore Healthcare India Pvt. Ltd., respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase products, register warranties, contact customer support, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Privacy at a Glance
We believe privacy should be simple to understand. Here’s a quick summary of how we handle your information:
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We collect only what we need to process orders, manage warranties, provide customer support, and improve our services.
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We do not sell your personal information to third parties.
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We share information only when necessary with trusted service providers such as payment processors, shipping partners, and technology providers who help us operate our business.
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We use reasonable security measures to help protect your personal information from unauthorized access or misuse.
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You remain in control of your information and may request access, correction, or deletion of your personal data, subject to applicable laws.
For complete details, please continue reading the full Privacy Policy below.
Information We Collect
Information You Provide
Depending on how you interact with us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order information
- Warranty registration details
- Customer support communications
- Information submitted through forms, emails, or inquiries
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website information
- Analytics and performance data
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Manage warranty registrations and claims
- Provide customer support
- Respond to inquiries and requests
- Improve our website, products, and services
- Prevent fraud and misuse
- Comply with legal obligations
- Send important service-related communications
Marketing Communications
With your consent, we may send product updates, promotions, health and wellness information, company news, and announcements.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@drbrightwell.com.
Cookies & Analytics
We may use cookies and similar technologies to:
- Maintain website functionality
- Improve user experience
- Analyze website traffic and usage
- Measure marketing effectiveness
You may disable cookies through your browser settings, although some website features may not function properly.
How We Share Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers as necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Customer support providers
- Website hosting providers
- Analytics and marketing service providers
We may also disclose information where required by law or to protect our legal rights.
Data Retention
We retain personal information only for as long as necessary to provide services, support warranty obligations, maintain business records, comply with legal requirements, and resolve disputes.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable laws, including India’s Digital Personal Data Protection Act (DPDP Act), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Withdraw consent
- Object to certain processing activities where applicable
To exercise these rights, please contact us at info@drbrightwell.com.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
International Data Transfers
Some service providers may process information outside India. Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or our data practices, please contact:
Dr.Brightwell Customer Support
Email: info@drbrightwell.com
Website: www.drbrightwell.com
