Privacy Policy

At Dr.Brightwell Healthcare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and services.

Privacy Policy

Last Updated: June 2026

Introduction

Dr.Brightwell (“we,” “our,” or “us”), operated by Brightcore Healthcare India Pvt. Ltd., respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase products, register warranties, contact customer support, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Privacy at a Glance

We believe privacy should be simple to understand. Here’s a quick summary of how we handle your information:

We collect only what we need to process orders, manage warranties, provide customer support, and improve our services.
We do not sell your personal information to third parties.
We share information only when necessary with trusted service providers such as payment processors, shipping partners, and technology providers who help us operate our business.
We use reasonable security measures to help protect your personal information from unauthorized access or misuse.
You remain in control of your information and may request access, correction, or deletion of your personal data, subject to applicable laws.

For complete details, please continue reading the full Privacy Policy below.

Information We Collect

Information You Provide

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Billing and shipping address
Order information
Warranty registration details
Customer support communications
Information submitted through forms, emails, or inquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website information
Analytics and performance data

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Manage warranty registrations and claims
Provide customer support
Respond to inquiries and requests
Improve our website, products, and services
Prevent fraud and misuse
Comply with legal obligations
Send important service-related communications

Marketing Communications

With your consent, we may send product updates, promotions, health and wellness information, company news, and announcements.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@drbrightwell.com.

Cookies & Analytics

We may use cookies and similar technologies to:

Maintain website functionality
Improve user experience
Analyze website traffic and usage
Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers as necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Customer support providers
Website hosting providers
Analytics and marketing service providers

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to provide services, support warranty obligations, maintain business records, comply with legal requirements, and resolve disputes.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable laws, including India’s Digital Personal Data Protection Act (DPDP Act), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Withdraw consent
Object to certain processing activities where applicable

To exercise these rights, please contact us at info@drbrightwell.com.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

International Data Transfers

Some service providers may process information outside India. Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are in place.